Shipping policy

1. Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays).

Due to high demand or coordination with international suppliers, processing times may occasionally be extended.

Once your order has been processed, you will receive a confirmation email.

2. Shipping Time

Estimated delivery time is 8 to 10 business days after shipment.

The total estimated delivery time (processing + shipping) is approximately 10 to 13 business days.

These timeframes are estimates and may vary depending on the destination.

3. International Shipping

We ship worldwide.

We work with international logistics providers, so orders may be shipped from different fulfillment centers.

Customers are responsible for any customs duties, import taxes, or additional charges that may apply in their country.

4. Potential Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • High demand or promotional periods

  • Incorrect or incomplete shipping address provided by the customer

  • Events beyond our control (such as weather, strikes, or force majeure)

5. Order Tracking

Where available, tracking information will be provided once your order has been shipped.

Please allow several days for tracking updates to appear in the system.

6. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages

Once the order has been handed over to the shipping carrier, we are not responsible for lost or stolen packages.

However, we will do our best to assist you in locating your shipment.

8. Contact

If you have any questions regarding shipping, please contact us at:
mypokora@outlook.com